This page is a draft: its text is not final.

How can we help?

Contact

Beta customers: use the support link inside ARENA Studio, which opens your support channel.
Email: support@brandbeat7.com
When we reply: on the next working day.
Please include: your sub-account name, the quiz title, what you expected, what happened, and a screenshot if you can. Never send passwords or API keys.

Studio says "Open ARENA from inside your CRM". Open ARENA from its page in your CRM sub-account, not from a bookmark.
Setup is not finished. An admin opens Studio settings and presses Repair on any step that failed.
A score is not on the contact yet. Scores are written shortly after the attempt ends, and only for players who are identified and, on a funnel, who consented. Studio shows the queue and any write that needs a retry.
A player cannot join. Check the six-digit PIN. After five wrong tries a minute, the page asks them to wait.
A personal link has expired. The contact can request a new link from the page they land on.
A workflow step did not run. ARENA's workflow actions are premium steps. Check that they are enabled on the sub-account.

Players: your data is held for the business that ran the quiz. Ask that business first. If you write to support@brandbeat7.com about a quiz, we pass your request on to them.
Customers: admins export or erase a participant's data in Studio settings. Our privacy notice and data processing agreement have the details.